Frequently Asked Questions:

• About Us
• Products/Vendors
• Shipping/Returns
• Gifts/Gift Wrapping/Registry
• My Account

About Us

Who is Wedge Worldwide?

Wedge Worldwide is an online retail storefront that carries a vast array of earth-friendly products available for purchase to our expanding customer base. Our aim is to empower our shoppers so they are able to make lifestyle choices that support their well-being, their health and the health of our planet.

Wedge Worldwide is a branch of our member-owned brick and mortar store: the Wedge Co-op, a natural food store in Minneapolis, Minnesota. Our website and store are available to all shoppers- you do not need to be a co-op member in order to buy from us. The Wedge Co-op was opened in November of 1974 and was the first certified organic store in Minnesota. Over the last three decades, the Wedge Co-op has been an advocate for organics, fair trade and consumer health issues, and has promoted education about food and environmental responsibility. A percentage of the Wedge Co-op's profits is regularly donated to worthy causes through the WedgeShare Program. Further, we have undertaken our own Fair Trade Program. Learn more about the Wedge Co-op.

What is the difference between the Wedge and Wedge Worldwide?

Wedge Worldwide is a department of the Wedge Co-op, so there are more similarities than differences. Wedge Worldwide is an extension of the Health & Body Care and General Merchandise departments allowing availability of high quality products to a more extensive audience, as well as dedicated Wedge customers and members.

Can't I just buy the same products at the Wedge since I live a few blocks away from it?

The Wedge Co-op and Wedge Worldwide do have some similarities in inventories. Wedge Worldwide is an extension of the Wedge Co-op's general merchandise. Since space is limited at the brick and mortar store, the inventory changes quickly and frequently. The website allows us to carry similar products that our customers love and also products that are not possible to stock in the retail location.

Do you have a eNewsletter? How can I sign up?

Yes, we do have an eNewsletter that we deliver via email bi-monthly. At the bottom of every page on our website, you can find a place to sign up for our eNewsletter. Just enter your email address into the white box and look forward to receiving your first Wedge Worldwide eNewsletter.

You can also find an archive of our eNewsletter by clicking on the blue eNewsletter Archive button on the footer bar at the bottom of each webpage.

Do I need to be a member of the Wedge Co-op in order to shop on Wedge Worldwide?

No, our website is open and available to all customers within the United States and Canada.

If I am a member of the brick and mortar Wedge Co-op store, is my purchase on Wedge Worldwide applied towards my patronage refund?

Yes, if you are a member of the Wedge Co-op, your online purchases count towards your total member purchases. The Wedge Co-op's website has more information about patronage refunds.

How can I become a member of the Wedge Co-op?

See the Wedge Co-op's website for information on joining the Wedge Co-op (physical location).

Products/Vendors

How do you select the products for your website?

The general merchandise products we offer reflect our buying-philosophy and our dedication to:

Eco-Friendly & Natural Products - We continuously work towards providing beautiful and unique environmentally-friendly products and gifts that have a small ecological footprint. Wedge Worldwide features a wide selection of natural and sustainable items such as earth-friendly clothing, recycled glassware, locally-made merchandise, hemp products, bamboo kitchenware, bedding, baby products, personal care items, natural supplements and carefully chosen decorative and gift items.

Organics - The Wedge Co-op has been a large supporter of the organic movement for many years and are members of the Organic Trade Association (OTA). Our membership is through the National Cooperative Grocers Association (NCGA). We currently offer bedding, towels, clothing and accessories, body care products, coffee and tea, all made with organic materials.

Fair Trade - We make a concerted effort to locate and offer a wide variety of high quality fair trade items. Two important aspects of fair trade are that workers who produce an item are paid a living wage for their craft and work under safe working conditions. Some of the vendors we buy from are members of the Fair Trade Federation (FTF). Other companies that we work with, who are not FTF members, pledge to practice various aspects of one or more fair trade standards. Product icons located under each product description on our website give more detailed information about many of our items.

Social Responsibility - Several of our vendors donate a percentage of their profits to worthy causes and organizations that support the environment and other charitable interests. Vendors who make these donations are noted under their product's description. The Wedge Co-op, as an organization, makes annual donations to nonsectarian, nonpartisan organizations and events as well as being a regular contributor to local food shelves.

Locally-Made - We love to carry items created by talented artists and skilled vendors from our region. Buying locally helps support our community and saves on the amount of fossil fuels used in delivering merchandise.

Recycled - Many items we carry are made from beautiful recycled glass, post-consumer plastic and other reused materials. At Wedge Worldwide, we always strive to use earth-friendly materials in our business operations and use recycled packing material whenever possible. For example, when we use styrofoam packing peanuts, these were not bought new, but are being reused from previous packaging. Further, our gift boxes and gift tissue are made from recycled cardboard and paper.

Customer's needs determine the kinds of products we carry and the direction our business will take. We remain rooted in our founding values while addressing emerging developments such as fair trade, local purchasing and a variety of sustainability questions.

Here is a link to our buying-philosophy for our Natural Body Care products.

What is Fair Trade?

Two integral and important aspects of fair trade are that workers who produce an item are paid a living wage for their craft and work under safe working conditions. Some of the vendors we buy from are members of the Fair Trade Federation (FTF) . Other companies that we work with, who are not FTF members, pledge to practice various aspects of one or more fair trade standards. Take a look at our icons to get a bit more information about fair trade in regard to our products.

Where can I find out more information about your vendors?

Take a look at the Quick Info section of our website to learn more about a few of our vendors and some specific products. Check back every now and then because we are consistently adding new vendor profiles to the page.

Where can I find out more information about your buying practices?

Check out our About Us section of our website to learn more about our buying practices. Also take a peek at our icons, which are available as a easy-to-navigate guide through the products on our website.

What is the easiest or best way to send you product suggestions that I have?

The best way to send us product suggestions would be to email us at: custserv@wedgeworldwide.coop. It may take us a bit to get back to you, but we will always take the time to consider new products for our website.

Shipping/Returns

I am about to place an order, but I would like to know what the shipping costs are going to be?

We base our shipping prices on the total product cost of your order. Here is our current standard shipping (approximately 4-8 business days) chart:

There are expedited and extra shipping options available. Check out our Shipping Policy for more detailed information.

How quickly will my package ship? How long should I expect it to take to get my package?

Most orders will ship within 1-2 business days after you have placed the order. The amount of time it takes your package to get to you once it is shipped depends on a few factors. For example shipping type (Standard versus Priority Shipping), where the package is going, when the order is placed, et cetera. Check out our Shipping Policy for more information regarding shipping costs and estimated time lines for delivery.

I live in Minneapolis (or Saint Paul), how can I save money on shipping?

You have the option of saving on shipping charges for items purchased at Wedge Worldwide. If you live within driving distance of Wedge Co-op, you can pick up your items at the store instead of paying for shipping (a small $3 handling fee will be charged). Most items will be ready for pick up within 1-2 business days. For a bit more information, check out the Local Pick-Up at Wedge Co-op section of our Shipping Policy.

I live overseas and would like to order, can you ship to me?

Sorry, we are currently able to ship only to the United States and Canada. Hopefully, we will be set up to ship to more countries across the globe but we do not have a definitive time line of when that will be ready to go.

I live overseas and would like to order something and ship it to someone in the US. Can I do that?

Sorry, we are not currently set up to accept credit cards from anywhere other than the United States and Canada. We are considering and evaluating our options for accepting credit cards from more countries, but do not have a definitive time line of when it will be ready.

Can I ship a package to my friend for their birthday?

Yes, of course you can. When you are going through the checkout process just make sure that the information you fill out for the shipping information is your friend's versus your own (which will be in the billing information). You also have the option of eco-friendly gift wrapping and including a nice note to the person receiving the gift.

Do you take returns on all of your products?

We accept returns up to 30 days from the date the order was placed. Defective or damaged media items, including books and audio CDs, can only be exchanged for the same product.

How do I make a return?

Call us at 651.209.1002 (local) or 866.933.1002 (toll free) to receive your return authorization number. In your return package, please include your invoice and return authorization number along with the product. You will be responsible for the cost of shipping. To make the process easier, we will send you a prepaid shipping tag. The cost of shipping for your return will be deducted from the credit issued for the return. Your original shipping costs are not refundable. You have 2 weeks following the receipt of your prepaid shipping tag to send the return. Refer to your invoice/packing list for complete instructions regarding returns.

Gifts/Registry

Do you have Gift Certificate available?

We have eGift Certificates available for sale on Wedge Worldwide. They are available from $10.00 to $200.00 to match anyone's budget. Check out our eGift Certificates page of our website.

Note: The eGift Certificates apply only to purchases made on Wedge Worldwide's website. Sadly, they are not applicable to purchases that you make at the Wedge Co-op.

Can I ship a package to my friend for their birthday?

Yes, of course you can. When you are going through the checkout process just make sure that the information you fill out for the shipping information is your friend's versus your own (which will be in the billing information). You also have the option of eco-friendly gift wrapping and including a nice note to the person receiving the gift.

Do you gift wrap?

Yes, check out our Gift Wrapping page of our website for more information.

Do you have a gift registry?

Yes, we do have a Gift Registry available. You can create one now.

My Account

I forgot my password. Help!

Visit the "Forgot Your Password" page. Once you log back into your account, you can click on the "Change my account password" link and create a password that is easier for you to remember.

I clicked on the "Forgot Your Password" link and I haven't received a response yet. What should I do because I would like to place my order?

Check the junk mailbox in your email, an email filter may have caught the email and tossed it into your junk mailbox. If it is not in there, check the junk mailbox in your other email addresses. If none of this works, give us a call (local 651.209.1002 or toll free 866.933.1002) and we can help.

Can I view my order history?

As long as you have created an account with Wedge Worldwide, click on the My Account button on the top menu bar and log in to your account. The first page that comes up should display your three latest orders. You can click on the "show all orders" link to view the full list of the orders you placed with Wedge Worldwide.

How do I change my address information on my account?

Click on the My Account button on the top menu bar of Wedge Worldwide's website. Log in to your account. Click on the "View or change entries in my address book." link on the first page that displays after you log in. You can edit any of the addresses listed on the account. If you want to edit the primary address, look down the list until you find "(primary address)" listed next to the bold name that headlines the address.